Frequently Asked Questions
Everything you need to know about your MelodySusie beauty experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the United States. International shipping times vary by location, usually ranging from 7-15 business days.
What is your return policy for beauty tools?
We offer a 30-day money-back guarantee on all products. Items must be returned in their original packaging and in unused condition to qualify for a full refund.
Do MelodySusie nail drills come with a warranty?
Yes, all of our professional nail drills and LED lamps come with a standard 6-month limited warranty covering manufacturing defects. Extended protection plans are available at checkout.
Are your UV/LED lamps compatible with all gel polish brands?
Our lamps are designed with dual light source technology (365nm+405nm), making them compatible with the vast majority of UV and LED gel polishes, builders, and polygels on the market.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' options like Afterpay and Klarna for eligible orders.
How do I clean and maintain my MelodySusie nail bits?
We recommend cleaning bits with a brush and soapy water after each use, followed by disinfection with 70% isopropyl alcohol or a dedicated UV sterilizer box to ensure hygiene and longevity.